4. 1 Definition: “Claims” include the following methods: 1. Commercial discounts 2. Cashback 3. Free quantity 4. Preferential prices. 4.2 Processing principles: 1. In principle, cash return is not accepted, and commercial discounts and free quantity are preferred. 4.3 The amount of compensation each time does not exceed 20% of the contract amount, and the compensation for larger amounts can be implemented in batches.